L1 Support Engineer
New York, NY
Full Time
Mid Level
Integrated Technology Systems is a growing MSP based in New York City that delivers high-quality IT support to professional services firms. We’re looking for an L1 Support Engineer who thrives on working with many different clients as part of a close-knit team. This is an in-office role based in NYC.
What You’ll Get
- Base salary starting at $55k+
- Quarterly bonuses
- Health insurance and PTO
- 401(k) starting in your second year
- A collaborative team focused on high-touch service and modern IT solutions
What You’ll Do
- First-line troubleshooting and resolution: password resets, MFA resets, printer configuration, and break/fix, with proper ticket routing and escalation
- User management in Microsoft Entra ID, Active Directory, and Microsoft 365, including onboarding and offboarding via established workflows
- Windows 11 and macOS device deployment and configuration, plus mobile device enrollment (iOS/Android)
- First-pass network triage: WAN/LAN connectivity, Wi-Fi, and VPN client issues, escalating firewall and infrastructure issues to L2
- Security operations support: application approval requests, phishing report handling, and initial alert triage per documented runbooks
- Resolve L2/L3 issues where solutions are already documented, as a path to advancement
- Participate in project work, on-site and remote support, and the on-call rotation
What You Bring
- 1+ year of MSP or comparable help desk experience
- Experience with a PSA or ticketing system (ConnectWise preferred)
- Working knowledge of Windows 11 and Microsoft 365 administration
- Familiarity with Entra ID/Azure (we will train as needed)
- macOS experience preferred
- iOS/Android device support and MDM familiarity
- Networking fundamentals: TCP/IP, DNS, DHCP, VPN
- Exposure to RMM toolsets and endpoint security tools a plus
- Certifications a plus: CompTIA A+/Network+/Security+, Microsoft MS-900 or MD-102
- Strong customer service and phone presence
- Thrives in a fast-paced, learning-focused environment
Next Steps
Apply with your resume
OR
Get a head start here:
https://www.ondemandassessment.com/o/JB-MUYZCPAA0/landing?u=1110981
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